Warranty & Returns

All equipment & salon furniture is covered by a twelve (12) months warranty.

A Warranty Certificate and a Warranty & Repair form is included with each item of beauty equipment & salon furniture that is despatched. The Warranty Certificate is to be completed & returned to Elegans Health & Beauty (Elegans) at the address detailed on the document, within fourteen (14) days of receipt of the item purchased.

Should a warranty claim arise, the process is to call our office who will after discussion provide a warranty reference number, which is to be noted on the Warranty & Repair form together with full details of the problem and original purchase information. Elegans will then ask you to follow the procedure that has been discussed and advised to you in the phone conversation detailed above.

All items received by Elegans  for warranty repair or replacement will firstly be assessed to determine whether the fault is due to a manufacturing fault or the item is faulty or damaged due to misuse or wear & tear by the purchaser. If the fault with the equipment or furniture item is due to a manufacturing fault, Elegans will either repair or replace it at their discretion as quickly as it can possibly be done. If the unit is faulty or damaged due to misuse or wear & tear Elegans will not be liable to repair or replace it under warranty and Elegans will contact the purchaser to make suitable arrangements for the item to be repaired or replaced at the purchasers cost or to be returned to the purchaser.

  • Rayvuc Australia
  • The Carlton Beauty & Spa Group Australia
  • SKINMATE Australia
  • Silhouette Dermalift Australia
  • Daylight Lamps Australia
Professional Salon Machines & Supplies in Australia
Elegans Health & Beauty has for more than 75 years provided quality Australian made and imported furniture, machines and accessories  throughout Australia and the Pacific.

Elegans provide salon supplies and beauty machine and distributor in Australia. We can supply all your needs backed by our in-house sales, service and training teams. All servicing is done in-house by qualified staff in our assembly area in Sydney where we also manufacture Rayvue units which have been the standard for the industry since 1940.

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